Interglobe Technologies, previously known as IGT Solutions, is a globally recognized company that specializes in providing integrated IT and BPO (Business Process Outsourcing) solutions. The company was founded in 1998 and is focused on serving the travel and hospitality industry. With over 70 marquee customers worldwide and a workforce of more than 11,000 travel experts, Interglobe Technologies offers a wide range of digital contact center services, travel technology solutions, and innovative digital services such as Chatbots, Robotic Process Automation, Travel Analytics, and Social Media Services. The company is known for its forward-looking approach, cutting-edge technology, and passion towards travel.
Key Takeaways:
- Interglobe Technologies is a globally recognized company specializing in integrated IT and BPO solutions for the travel and hospitality industry.
- The company offers a wide range of digital contact center services, travel technology solutions, and innovative digital services.
- With over 11,000 travel experts and 70 marquee customers worldwide, Interglobe Technologies is a trusted partner in the industry.
- Interglobe Technologies is known for its forward-looking approach, cutting-edge technology, and passion towards travel.
- The company aims to enhance customer experiences, optimize business processes, and drive growth through its solutions.
Interglobe Technologies Overview: Transformative Experiences for Global Brands
Interglobe Technologies is a leading next-gen customer experience (CX) company that focuses on delivering transformative experiences for global brands. With a combination of digital and human intelligence, the company has become a preferred partner for managing end-to-end CX journeys in the travel and high-growth tech industries.
The company’s service offerings cover a wide range of areas, including:
- Airline sales audit
- IT consulting
- TPF outsourcing
- Travel CRM
- Testing
- Baggage desk
- ERP
- Flight rebooking services
- ATPCO fare filing
- Ticketing
- Internet booking engine
- Ecommerce
- Social media
- Mobile solutions
By choosing Interglobe Technologies, brands can benefit from improved customer experiences, optimized business processes, and actionable insights from smart analytics.
Interglobe Technologies Services and Solutions
“Our goal is to help brands create memorable and transformative experiences for their customers by leveraging advanced technologies and digital innovation.”
Interglobe Technologies offers a comprehensive suite of services and solutions designed to enhance customer experiences and drive digital transformation. The company’s expertise lies in:
| Service/Solution | Description |
|---|---|
| Smart Contact Centers | Intelligent contact center solutions with a focus on personalized and efficient customer interactions. |
| Digital Technologies | Cutting-edge digital solutions including AI, automation, analytics, and cloud services for enhanced business performance. |
Interglobe Technologies combines these services and solutions to enable brands to deliver exceptional customer experiences across various touchpoints. By leveraging smart contact centers and digital technologies, brands can streamline their operations, increase efficiency, and gain a competitive edge in today’s digital landscape.
The company’s commitment to excellence is reflected in its ISO certifications and industry recognition. Interglobe Technologies is an ISO 27001:2005 and P-CMM Level 3 certified organization, with IT practices assessed at CMM-I Level 5 and BPO processes certified with ISO 9001:2000 and PCI DSS 2.0. The company follows Six Sigma rigor for process improvements, ensuring high-quality service delivery and customer satisfaction.
Choose Interglobe Technologies to unlock the full potential of your brand, optimize customer experiences, and drive digital growth.
Interglobe Technologies Solutions: Smart Contact Centers and Digital Technologies
Interglobe Technologies offers innovative solutions that empower brands to enhance their customer experiences. The company’s approach revolves around smart contact centers equipped with the right talent and digital technologies.
Through smart agents, end-to-end customer engagement transformation is achieved with a human-centered and AI-enabled approach. Smart automation solutions enable process optimization and strategic enablement of digital customer experience.
Additionally, Interglobe Technologies utilizes smart analytics to generate actionable customer and business insights, driving top-line and bottom-line growth.
With these solutions, brands can effectively leverage the power of digital technologies to deliver superior experiences to their customers.
The Benefits of Smart Contact Centers and Digital Technologies
Interglobe Technologies’ smart contact centers and digital technologies offer several advantages for brands:
- Improved Customer Experience: The integration of digital technologies enables personalized and proactive interactions, resulting in enhanced customer satisfaction and loyalty.
- Process Optimization: Smart automation solutions streamline operations, reducing manual efforts and ensuring efficient and error-free processes.
- Actionable Insights: Smart analytics provide valuable data-driven insights that help brands make informed business decisions and drive growth.
- Omni-Channel Capabilities: With smart contact centers, brands can seamlessly connect with customers across multiple channels, including voice, chat, email, social media, and more.
- Cost Savings: By optimizing processes and leveraging automation, brands can achieve cost savings, maximizing their return on investment.
By harnessing the power of smart contact centers and digital technologies, Interglobe Technologies empowers brands to stay ahead in today’s digital-first world, delivering exceptional customer experiences and driving business success.
Interglobe Technologies Market Recognition: Market Leader in Travel, Hospitality, and Logistics
In the competitive market of travel, hospitality, and logistics, Interglobe Technologies has established itself as a true leader. With its extensive expertise and commitment to excellence, the company has garnered recognition and accolades from industry experts and customers alike.
One of the notable recognitions comes from HFS Research, which has acknowledged Interglobe Technologies as a market leader in the travel, hospitality, and logistics sectors. This recognition showcases the company’s ability to deliver transformative experiences for global brands, solidifying its position as a trusted partner in the industry.
In addition to being recognized by industry experts, Interglobe Technologies has also earned various awards and accolades. In 2022, the company was honored as the Most Preferred Workplace in IT & ITES, a testament to its dedication to fostering a positive and engaging work environment. Furthermore, Interglobe Technologies received The Great Manager Awards in the same year, further exemplifying the company’s commitment to cultivating strong leadership and managerial excellence.
These market recognitions and achievements highlight Interglobe Technologies’ position as a market leader, showcasing its industry knowledge, innovative solutions, and unwavering commitment to delivering exceptional customer experiences.
Key Market Recognition:
- HFS Research market leader recognition in travel, hospitality, and logistics
- Most Preferred Workplace in IT & ITES 2022
- The Great Manager Awards 2022
Interglobe Technologies: A Global Presence and Expertise
Interglobe Technologies is a prominent subsidiary of InterGlobe Enterprises, a globally renowned leader in aviation and travel-related services. With a robust network of 61 offices across 44 cities worldwide, Interglobe Technologies has established a strong global presence in key markets. The company’s expansive reach extends to India, UAE, China, Philippines, USA, UK, Sri Lanka, and Australia, enabling it to serve a diverse range of clients in different regions of the world.
As part of InterGlobe Enterprises, Interglobe Technologies leverages its extensive expertise in the travel and hospitality industry to deliver innovative solutions and exceptional services to its customers. With its deep understanding of the industry dynamics and customer preferences, the company is well-positioned to cater to the unique needs and challenges faced by global brands in the aviation and travel sectors.
InterGlobe Technologies Certifications
InterGlobe Technologies sets the benchmark for quality and excellence through its various certifications. As an ISO 27001:2005 certified organization, Interglobe Technologies demonstrates its commitment to maintaining robust information security practices. The company’s commitment to process improvement is reflected in its P-CMM Level 3 certification, which validates its adherence to industry best practices and its focus on delivering consistently high-quality services.
Interglobe Technologies’s IT practices have been assessed at CMM-I Level 5, showcasing its expertise in software development and project management. The company’s BPO processes are certified with ISO 9001:2000, a testament to its dedication to providing superior customer service and operational excellence. Furthermore, Interglobe Technologies’s compliance with PCI DSS 2.0 standards ensures the security of sensitive payment card data, instilling trust and confidence in its clients.
| Certifications | Description |
|---|---|
| ISO 27001:2005 | Information security management system certification, demonstrating robust security practices. |
| P-CMM Level 3 | Certification validating process maturity and ability to deliver high-quality services. |
| CMM-I Level 5 | Certification showcasing expertise in software development and project management. |
| ISO 9001:2000 | Certification indicating adherence to quality management systems and commitment to customer satisfaction. |
| PCI DSS 2.0 | Compliance with Payment Card Industry Data Security Standard, ensuring secure handling of payment card data. |
Interglobe Technologies adopts a rigorous Six Sigma approach for process improvements, creating a culture of continuous enhancement and delivering high-quality services to its clients. This commitment to excellence and adherence to industry standards solidify Interglobe Technologies’ position as a trusted provider of integrated IT and BPO solutions.
What is the relationship between Interglobe Technologies and Lumen Technologies?
Interglobe Technologies has a significant relationship with Lumen Technologies, as evidenced by the substantial lumen technologies ownership information. Their partnership allows for mutual growth and expansion in the technology and communications industries.
Conclusion
Interglobe Technologies is a globally recognized provider of integrated IT and BPO solutions, specializing in the travel and hospitality industry. With a wide range of services, including digital contact center solutions, travel technology, innovative digital services, and smart analytics, the company offers transformative experiences for brands and their customers.
By choosing Interglobe Technologies, brands can optimize their business processes, enhance customer experiences, and gain valuable insights from data. The company’s global presence, market recognition, and expertise make it a trusted partner for brands looking to drive growth and stay ahead in the competitive market.
With a forward-looking approach, cutting-edge technology, and a passion for travel, Interglobe Technologies is committed to delivering exceptional results for its clients. Whether it’s improving customer satisfaction, streamlining operations, or harnessing the power of digital technologies, Interglobe Technologies is dedicated to helping brands succeed in the ever-evolving world of travel and hospitality.
